Privacy Policy
Your privacy matters to us. Here's how we protect and handle your information.
1. Information We Collect
Personal Information
When you interact with dermaultrathermovirtuaent's investment analysis platform, we collect information that can identify you personally. This includes data you provide directly and information gathered through your use of our services.
- Name, email address, and contact information when you register for an account
- Financial information necessary for investment analysis and portfolio management
- Professional background and investment experience details
- Communication preferences and account settings
- Payment information for subscription services
Usage Data
We automatically collect information about how you use our platform to improve our services and provide personalized experiences. This technical data helps us understand user behavior and optimize our investment tools.
- Pages visited, features accessed, and time spent on our platform
- Device information including IP address, browser type, and operating system
- Search queries and interaction patterns with our investment analysis tools
- Performance metrics and error logs for system optimization
Financial Data
As an investment analysis platform, we handle sensitive financial information with the highest level of security. This data is essential for providing accurate investment insights and portfolio recommendations.
2. How We Use Your Information
Service Provision
Your information enables us to deliver personalized investment analysis and portfolio management services. We use this data to create tailored recommendations and maintain the security of your account.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Management | Personal details, login information | Contract performance |
| Investment Analysis | Financial data, preferences | Legitimate interest |
| Security Monitoring | Usage patterns, device info | Legitimate interest |
| Customer Support | Communication history, account details | Contract performance |
Communication
We use your contact information to send important updates about your account, market insights, and service improvements. You can control these communications through your account settings.
- Account notifications and security alerts
- Market analysis reports and investment opportunities
- Platform updates and new feature announcements
- Educational content and investment learning resources
Platform Improvement
We analyze usage patterns and feedback to enhance our investment tools and create better user experiences. This helps us develop more accurate analysis algorithms and user-friendly interfaces.
3. Information Sharing and Disclosure
Third-Party Services
We partner with trusted service providers to deliver our investment analysis platform. These partners are carefully selected and bound by strict confidentiality agreements.
- Financial data providers for real-time market information
- Cloud hosting services for secure data storage
- Payment processors for subscription management
- Analytics services for platform performance monitoring
Legal Requirements
We may disclose your information when required by law or to protect our rights and the safety of our users. This includes compliance with financial regulations and court orders.
4. Data Security and Protection
Security Measures
We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. Our security protocols meet international standards for financial data protection.
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Secure data centers with 24/7 monitoring
- Employee training on data protection practices
- Incident response procedures for security breaches
Access Controls
Access to your personal information is strictly limited to authorized personnel who need it to provide services. We maintain detailed logs of all data access and regularly review permissions.
5. Your Rights and Choices
Data Subject Rights
You have several rights regarding your personal information. We're committed to honoring these rights and providing clear processes for exercising them.
- Access: Request copies of your personal information
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your information
- Objection: Object to processing based on legitimate interests
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and guide you through the process.
6. Data Retention and Deletion
Retention Periods
We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of service + 3 years | Legal compliance |
| Financial Data | 7 years after account closure | Regulatory requirements |
| Usage Analytics | 2 years | Service improvement |
| Communication Records | 5 years | Legal protection |
Deletion Process
When data reaches the end of its retention period or you request deletion, we securely remove it from our systems. This process includes backup systems and third-party services.
7. International Data Transfers
Cross-Border Processing
As a global investment platform, we may transfer your information to countries outside Malaysia for processing and storage. We ensure adequate protection through appropriate safeguards.
- Standard contractual clauses for data transfers
- Adequacy decisions for approved countries
- Binding corporate rules for internal transfers
- Regular monitoring of international data flows
8. Children's Privacy
Our investment analysis platform is designed for adults and we do not knowingly collect information from children under 18. If we discover that we have collected information from a child, we will promptly delete it.
9. Cookies and Tracking
Cookie Usage
We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, analyze usage patterns, and provide personalized investment insights.
- Essential cookies for platform functionality
- Performance cookies for analytics and optimization
- Preference cookies for personalization
- Security cookies for fraud prevention
Managing Cookies
You can control cookie settings through your browser or our cookie preference center. Note that disabling certain cookies may affect platform functionality.
10. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or platform notifications.
- Regular review of privacy practices and policies
- 30-day notice for material changes
- Clear communication about what has changed
- Opportunity to review and accept updated terms
Contact Our Privacy Team
If you have questions about this privacy policy or how we handle your information, please contact us:
Email: privacy@dermaultrathermovirtuaent.sbs
Address: No. 19, Ground Floor, Jalan Cempaka SD 12/2,
Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia
Phone: +60355146000